Cookers switched to ArtsPay to modernise their payments and give back to the community. Spotting Cookers trucks around the city streets is a fun perk of working with their team. Since Cookers switched their payments to ArtsPay, every time you see one of these trucks dropping off oil to a venue, you know that it is helping support the local arts community.
The Background Cookers works with thousands of hospitality venues around Australia, delivering a high-quality cooking oil direct to their kitchens. It is a big operation; ensuring oil flows seamlessly to their customers is a critical service so many restaurants, cafes and takeaway venues rely on, every single day. Hospitality operators love their service. The Challenge In the past few years many of their customers have chosen card payments as their preferred method of billing, and there isn’t a good off the shelf billing platform that can manage their complex payment flow. To manage their operations, Cookers needed to build additional systems to handle the customer data and secure payment processing. The management team wanted to decrease the number of manual tasks, create a smoother reconciliation process and give their team more time to focus on customer service needs rather than customer payments. The Project To build an advanced payment infrastructure solution that could support their back office to manage payments more efficiently. The Cookers team worked together with ArtsPay’s payment team to design and develop an automated process unique to their business. Now, their payments system connects their custom ERP system with the payment gateway and automatically charges customers based on their account information and recent deliveries. Payment Features The system leveraged important features such as scheme tokenisation, least cost routing and an automated error handling process to keep track of all their payments and ongoing requirements. Each day the system supports more and more customers and keeps the back-office payment team on top of their nominated accounts. The Result The project focused on reducing manual tasks, cutting down processing time and maintaining current credit card costs. - A significant reduction in staff time required to process credit card transactions, follow up on overdue accounts and reconciling accounts. Customers get their oil on time. Cookers get paid on time. The community benefits.
“Artspay Capabilities have been instrumental in relieving our staff from cumbersome and inefficient processes resulting in prompt payment collections”. - Cookers Team
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