FAQ

ArtsPay is a payments provider that helps businesses take card and online payments, while redirecting 50% of ArtsPay’s profits into funding the arts. Every transaction helps support independent artists and small arts organisations.

Businesses use ArtsPay to accept payments from customers. ArtsPay provides the payment technology, and 50% of profits from transaction fees are directed to the ArtsPay Foundation to support the arts.

ArtsPay exists to create a sustainable, long-term source of funding for the arts by building social impact into everyday business transactions.

ArtsPay’s fees are competitive with, and often lower than, major payment providers. There are no extra costs for customers and no hidden fees.
See our pricing page.

Get in touch for a custom quote.

No. Many businesses even reduce their payment fees by switching to ArtsPay, while also supporting the arts.

No lock in contracts. You can cancel anytime.

ArtsPay offers next day settlement, seven days a week.

For online transactions we provide settlement on business days only.

No. You can continue using your existing business bank account.

ArtsPay uses the "rails" of a global giant (Fiserv). We have 99.9999% uptime with great redundancy and back up options.

Payment terminals have a monthly cost starting at $29.

Get in touch if you need a package and we can provide a custom quote.

Yes, we can apply a surcharge automatically based on the card the customer is using like Visa/Mastercard or Amex.

No. ArtsPay is transparent about pricing, with no surprise or hidden fees.

It usually it takes 5 - 7 days to get everything set up.

Getting started is simple. Complete your application online in less than 15 minutes, do an ID check and then ArtsPay will guide you through the setup and onboarding process.

Yes. ArtsPay offers tailored pricing and support for arts organisations and not-for-profits. The team can advise based on your organisation’s needs.

ArtsPay can provide a range of eftpos terminals that are perfect for hospitality, events, retail and services. We can help you pick the best option based on your operations.

Yes. ArtsPay supports online payments for ecommerce, payment links, invoices, and custom built applications.

Yes. ArtsPay supports a wide range of domestic and international payment methods.

Afterpay: Yes

ZIP: Yes

AMEX: Yes

Discover: Yes

AliPay: No

WeChat Pay: No

Yes. Portable terminals allow you to take payments at pop-ups, events, or outdoor areas.

ArtsPay terminals integrate with many popular POS systems. The team can confirm compatibility with your existing setup.

ArtsPay terminals can continue processing payments offline, so your business can keep operating during short outages.

Battery life varies by terminal model but is designed to comfortably last a full trading day under normal use.

Yes. ArtsPay uses industry-standard security and is fully PCI-compliant.

Yes. Customer and business data is protected using secure systems and industry best practices.

If there’s an issue with a payment or terminal, ArtsPay provides support to resolve it quickly and minimise disruption to your business.

You’ll have access to ArtsPay’s local support team, so you can speak to a real person when you need assistance. Contact us here.

ArtsPay’s support team is based in Australia, providing local knowledge and responsive service. After-hours phone support is currently offshore but is highly experienced.

ArtsPay terminals are built to last, but sometimes spills or drops will mean they need replacement. Our team of roving technicians means we will have a replacement for you within a few hours for most metropolitan areas.

Yes, ArtsPay has a great developer support team who can help you with any online integrations or technical questions.

Getting started is simple. Complete your application online in less than 15 minutes, do an ID check and then ArtSPay will guide you through the setup and onboarding process.

You’ll need standard business details such as your ABN, recent bank statement, and proof of identity. The ArtsPay team will walk you through what’s required.

Setup is usually quick and straightforward. Most businesses are up and running within a 5-7 business days, depending on the complexity of your business.

Yes. ArtsPay provides hands-on support during onboarding to ensure everything is set up correctly.

ArtsPay helps businesses reduce costs, attract values-driven customers, and stand out by visibly supporting the arts and local community.

ArtsPay combines reliable payments with genuine social impact, helping you demonstrate leadership and values without extra effort. We can also help you hit your social procurement and ESG targets. ArtsPay is a certified social trader.

You will receive signage and digital assets to share your impact in-store and online. The ArtsPay terminals have a logo and stickers too.

Yes. ArtsPay promotes merchants through social media, campaigns, and storytelling, aligned with your existing brand.

We work with impact driven organisations across Australia. Over 1000 merchants have made the switch to ArtsPay.

ArtsPay directs 50% of its profits into the ArtsPay Foundation, which funds independent artists and small arts organisations.

Independent artists and small arts organisations across Australia can apply for funding through the ArtsPay Foundation.