1. Press FUNC + CLEAR together for 2 seconds.
2. Press and hold the green button for 2 seconds to refresh the terminal.

Method 1

1. Press FUNC, [9], [9].
2. Enter security code 787237.
3. When prompted:
   • Set Type: press [9]
   • Set Func: press [6]
4. After the pinpad attempts to complete the transaction, perform a Logon:
   • Integrated: FUNC, [1], [1], [0]
   • Standalone: FUNC, [1], [0], [2]

Method 2 (Integrated only)

1. Disable Wi‑Fi (if applicable): Grey Menu Key → Terminal → Others → Settings → WIFI → Switch Off.
2. Set the terminal to Standalone: FUNC, [2], [ENTER].
3. Enter access code 0240, press [ENTER], then press [ENTER] at the TID prompt.
4. Set:
   • Interface type: None
   • ETH Settings: Skip
5. Reboot: press FUNC + [CLEAR] together.
6. Run TMS & Logon, then press FUNC, [1], [0], [2], [ENTER] — this should clear the reversal.
7. Re-enable Wi‑Fi (if applicable): Grey Menu Key → Terminal → Others → Settings → WIFI → Switch On.
8. Set the terminal back to Integrated Mode:
   • FUNC, [2], [ENTER]
   • Enter access code 0240, press [ENTER], press [ENTER] at TID
   • Interface type: PCEFTPOS
   • ETH Settings: Skip
9. Reboot again: press FUNC + [CLEAR] together.

If the terminal can’t transmit a transaction to the card issuer (for example, due to a communications issue or the issuer being unavailable), it may switch into electronic fallback (EFB) mode.

• EFB transactions require a signature.
• You may see response code “08 Approved with signature”.

Keep the terminal powered on (and keep mobile devices on charge), as offline transactions will be submitted automatically once the terminal is back online.

If you’re using a Move5000, you can also try forcing submission by selecting ADMIN → REPEATS on the terminal.

For more detail, please reference your terminal user manual.

1. Press FUNC, then 2, then ENTER.
2. Enter access code 0240, then press ENTER.
3. Press ENTER again at the TID prompt.
4. Highlight NONE (Standalone), then select Skip.
5. Select Cancel.

1. Press FUNC, then 2, then ENTER.
2. Enter access code 0240, then press ENTER.
3. Press ENTER again at the TID prompt.
4. Highlight PCEFTPOS (Integrated), then select Skip.
5. Select Cancel.

(Call Technical Support if you need assistance re-pairing.)