Documentation

Eftpos Terminal Guides

Move5000 Guides

Click below to download guides to help with your Move500 terminals

Common issues for Move5000

Below are common issues you may have using the Move5000, please click below to see trouble shooting steps to help navigate the issues.

Pinpad Offline
  1. Press FUNC + CLEAR together for 2 seconds.
  2. Press and hold the green button for 2 seconds to refresh the terminal.
Seeing ‘R’ on the Terminal Screen

Method 1

  1. Press FUNC, [9], [9].
  2. Enter security code 787237.
  3. When prompted:
    • Set Type: press [9]
    • Set Func: press [6]
  4. After the pinpad attempts to complete the transaction, perform a Logon:
    • Integrated: FUNC, [1], [1], [0]
    • Standalone: FUNC, [1], [0], [2]

Method 2 (Integrated only)

  1. Disable Wi‑Fi (if applicable): Grey Menu Key → Terminal → Others → Settings → WIFI → Switch Off.
  2. Set the terminal to Standalone: FUNC, [2], [ENTER].
  3. Enter access code 0240, press [ENTER], then press [ENTER] at the TID prompt.
  4. Set:
    • Interface type: None
    • ETH Settings: Skip
  5. Reboot: press FUNC + [CLEAR] together.
  6. Run TMS & Logon, then press FUNC, [1], [0], [2], [ENTER] — this should clear the reversal.
  7. Re-enable Wi‑Fi (if applicable): Grey Menu Key → Terminal → Others → Settings → WIFI → Switch On.
  8. Set the terminal back to Integrated Mode:
    • FUNC, [2], [ENTER]
    • Enter access code 0240, press [ENTER], press [ENTER] at TID
    • Interface type: PCEFTPOS
    • ETH Settings: Skip
  9. Reboot again: press FUNC + [CLEAR] together.
Terminal offline: how to keep taking payments

If the terminal can’t transmit a transaction to the card issuer (for example, due to a communications issue or the issuer being unavailable), it may switch into electronic fallback (EFB) mode.

  • EFB transactions require a signature.
  • You may see response code “08 Approved with signature”.

Keep the terminal powered on (and keep mobile devices on charge), as offline transactions will be submitted automatically once the terminal is back online.

If you’re using a Move5000, you can also try forcing submission by selecting ADMIN → REPEATS on the terminal.

For more detail, please reference your terminal user manual.

Switch from Integrated to Standalone
  1. Press FUNC, then 2, then ENTER.
  2. Enter access code 0240, then press ENTER.
  3. Press ENTER again at the TID prompt.
  4. Highlight NONE (Standalone), then select Skip.
  5. Select Cancel
Re-pair from Standalone to Integrated
  1. Press FUNC, then 2, then ENTER.
  2. Enter access code 0240, then press ENTER.
  3. Press ENTER again at the TID prompt.
  4. Highlight PCEFTPOS (Integrated), then select Skip.
  5. Select Cancel.

(Call Technical Support if you need assistance re-pairing).

PAXA920 Guides

Click below to download guides to help with your Move500 terminals

Datamesh terminals

For more information and guides about Datamesh DX8000 and PAXA920 terminals.

DX8000 Guides

Click below to download guides to help with your DX8000 terminals

DX8000 user guide

PAXA920 (Datamesh) Guides

Click below to download guides to help with your PAXA920 terminals

Datamesh PAXA920 user guide

Returning a terminal you no longer need

If you have a terminal you no longer need, you can return it without closing your ArtsPay account. This is called decommissioning, and it's different from closing your account altogether:

  • Decommissioning a terminal returns the device but keeps your account and Merchant ID (MID) active. You can keep processing payments on your other terminals, or request a new one later.
  • Closing your account returns all terminals and ends your ability to process payments with ArtsPay.

To return a terminal:

  1. Email support@artspay.com with your Merchant ID (MID) and the Terminal ID (TID) of the device you want to return. Let the team know you want to decommission the terminal, not close your account.
  2. You'll receive an SMS and email with a link to print a return label (Connote).
  3. Drop the terminal off at your local Australia Post office using the label. There's no delivery charge, and you can track the return using the Connote number.

Alternatively, you can arrange a technician pickup instead, just mention this when you contact support.

Note: Terminals that aren't returned may incur a lost or stolen terminal fee, so it's best to start the return as soon as you know you don't need the device.

If you have several terminals to return at once, mention this in your email and support can help coordinate it.

My terminal isn't working, how do I get it replaced?

If your terminal isn't working properly (won't turn on, battery issues, not printing, screen damage, etc.), call technical support first. They can troubleshoot the issue with you, and organise a replacement if needed.

Which number to call depends on your device:

  • Clover devices (Flex, Mini, Station Duo, Kitchen Display Screen): call Clover Experience on 1800 999 592 (option 2). They'll troubleshoot the issue with you, and if a replacement is needed, they'll organise it on your behalf.
  • All other terminals (Move5000, PAX A920, DX8000): call the AMTEK Technical Helpdesk on 1800 243 444 (press 1, then 2). They handle troubleshooting and can organise a replacement or book a technician directly.

Note: Have your Terminal ID (TID) or serial number ready before you call, it's usually on a sticker on the device, this helps speed up the process.

If you're not sure which number applies to your device, or you can't get through, email support@artspay.com and our team can help from there.